In this phase Mariner utilizes our xVu suite of service assurance products to conduct a technical assessment of your IPTV ecosystem performance.
- NetworkVu
Isolates service affecting issues proactively; HD vs. SD, region vs. neighbourhood, line card vs. set top box.
- SupportVu
Real-time monitoring of the customer experience; monitors and records transient and silent failures.
- ReportVu
Rolled up summaries of customer activity, service up time, trouble report patterns, and key operational metrics.
This assessment puts the customer at the centre of the experience and all service indicators are related back to the impact to the customer.