Product Support

Around the clock support is provided for all of Mariner’s products and applications, ensuring that help is just a call away.

Support escalation is all provided under one roof:

• Tier 1 – Mariner service Help Desk
• Tier 2 – Applications analysts
• Tier 3 – Source code programmers
• This support regimen is focused and committed to restoring quality service to your customers.

The customer support discipline at Mariner includes:

• Root cause analysis
• Software patches
• Software upgrade support
• Leveraging onsite Mariner personnel
• Linkages to training requirements or gaps
• Direct access to the experts

You can feel confident that Mariner will pull out all the stops to fix service problems and restore customer confidence.

Support is not the end of the line in Mariner’s IPTV Lifecycle Service Suite. It’s a continuous process driven by:

• New applications
• Channel expansions
• Service territory expansion
• Competitive activity
• Network changes
• Ecosystem upgrades

Any of which will require change management and a cross-functional focus to ensure service stability and continuation of a superior customer experience.

Mariner can help. The tools and expertise outlined in the lifecycle modules apply to all these change events. Partners In Innovation.