Operations Impact Assessment

Experience has shown that gearing up operations can rapidly end up on your critical path to IPTV deployment. What this means is that clear, objective insight is critical to the operations component of your IPTV deployment.

In simple terms, a Mariner-guided Operations Impact Assessment will deliver two things:

1. An Operations Gap Assessment which will provide insight into:

• Technical operations infrastructure.
• Tools.
• Processes.
• Supporting systems.
• Resource levels and skill readiness.

2. Deliver a Charter to address those gaps and prepare the operations team for a successful deployment and management of a first class IPTV service.

Characteristics of this assessment include:

• Interviewing key field personnel to gain unique insights.
• Review of process mapping of current and potential methods.
• Customer site visits to gain insight into mature IPTV operations.
• A review of the people side of running an IPTV operation.
• Raising the profile of operations-driven investments (expenses), which are often overlooked.
• Clarification of the linkages between the technology/systems/process for an improved end-to-end understanding.

While often a secondary consideration in most deployments, the operations impacts and dependencies are an integral component of the Mariner approach.

Benefits to you the Service Provider include:

• Exposure to industry best practices.
• Ensuring a true customer-centric approach to the customer experience.
• Identification of the potential for operational synergies with high-speed Internet service.
• Benchmarking insight into the operations metrics of best-in-class cable operators.
• Ensuring a true total-cost-of-ownership approach to the business case.
• Providing the catalyst for a Next Gen Operations focus in your organization.