Episode 2: Reducing truck rolls by greater than 20%
John Hill, CIO of SaskTel, along with Curtis Howe, CEO of Mariner, speak about:
• reducing churn
• minimizing re-work levels
• the reduction of truck rolls by over 20%
• the impact of proactive monitoring tools
Episode 2 of the 3 part mini series on IPTV Quality of Experience
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