Held on March 22, Track Will Explore What the Evolution of ‘Customer Satisfaction,’ Now Means for IPTV Service Providers
Saint John (CNB) - March 16, 2011 - Mariner will be joining Deutsche Telekom, Informa Telecoms & Media, KPN and Portugal Telecom at the IP&TV World Forum 2011 in London as part of the IPTV Customer Satisfaction Track being held on March 22, 2011.
Mariner, a leading provider of end-to-end IPTV Service Monitoring solutions, will lead a discussion on the changing face of customer satisfaction for IPTV service providers, and what this means for their path to profitability.
“IPTV customer expectations are evolving rapidly as the TV experience advances. Ubiquitous HD, TVEverywhere, 3D TV, TV Apps are all examples of how customer’s expectations are diversifying and intensifying,” said Curtis Howe, CEO and co-founder at Mariner. “The IPTV Customer Satisfaction Track will look at some of these trends and explain the critical role that service assurance plays, and how accurate real-time performance insight can keep customers happy and service providers on the right path to profitability.”
Key Facts:
- Find complete information on the IPTV Customer Satisfaction Track can be found on the IP&TV World Forum website
- Visit Mariner at Stand # 61
- Follow the IP&TV World Forum on Twitter
About Mariner
Mariner is a leading provider of innovative IP video solutions and technologies that deliver unique value to the expanding IPTV industry. Mariner’s flagship TV care product, xVu, specializes on Next-Gen IPTV service monitoring. Mariner's architecture and toolset enables Service Providers to better assure the viewing experience, isolate troubles and guide cost effective resolution such as "Smart" truck rolls. Mariner's frostt platform delivers interactive TV, social networking and self-service capabilities to the TV in a highly compelling viewing experience.
For more information on Mariner, please contact:
Mike MacNeil, Director of Marketing, Mariner
marinerpartners.com, 506-642-9428
Liz Swenton, March Communications
Marchpr.com, 617-960-9858
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