When a customer is on the line you need real time insight to provide the support they deserve.
AccountVu is the xVu module that enables customer visibility for support teams. This capability is available in Mediaroom™. AccountVu consolidates the subscriber information and service details of your TV offering.
Service Features:
AccountVu improves Account visibility to the support team.
AccountVu provides:
- A list of current TV subscriptions (incl. portfolio details)
- The ability to reset passwords and parental control
- Purchase history for PPV Movies and Events
- Current or scheduled PVR recordings
- A list of all the active STBs for each account
- The ability to access account status (Credit Limits)
- Capability to selectively reboot STBs
View AccountVu Brochure »