IPTV Service Assurance - xVu™

xVu is comprised of five task-purposed solutions that offer the user a configurable interface and application features specifically developed with IPTV services in mind.

• NetworkVu
  developed for Network Operations to improve monitoring and isolation capabilities beyond the reach of traditional “network-centric” management systems.
  Learn more about NetworkVu »
• SupportVu
  built to address the specific needs of the Customer Service Help Desk and Installation and Repair teams.
  Learn more about SupportVu »
• ReportVu
  designed to provide business executives with a comprehensive, “customer-centric” view of provided services.
  Learn more about ReportVu »
• HomeVu
  engineered to allow customers to independently investigate and resolve video service delivery issues using self-help diagnostic tools.
  Learn more about HomeVu »
• AccountVu
  specific to the Mediaroom™ environment, AccountVu enables customer visibility for support teams by consolidating subscriber information and service details of your TV offering.
  Learn more about AccountVu »

“ Reduce customer churn and run more cost effective operations with the xVu suite.”

• Customer QoE
  Consolidate those indices most impacting customer satisfaction, and provide clear visibility into in-home and last mile performance.
• End-to-end Service Metrics
  Correlate the reams of disparate “network” and service performance data to generate timely and meaningful performance metrics.
• Root Cause Analysis
  Based on best practice rules, monitor for known error conditions to accelerate fault isolation and to identify transient or silent failures.
• Auto-diagnostics and Self-healing
  Leverage business rules and automation technology to minimize error-prone manual efforts for repetitive and simple maintenance and problem correcting routines.
• Leverage Statistical Assests
  Viewing activity offers the service provider a potential revenue opportunity to market statistics to content providers and advertisers.