HomeVu™ gives your customers the power to solve many common service problems from the comfort of their own living room. It goes beyond traditional “network-centric” service assurance, delivering an innovative customer self-care solution.
With HomeVu, your customers are in control of an innovative troubleshooting application complete with self-help diagnostic tools that allow them to independently investigate and resolve video service delivery issues through the TV screen. As a leading technology in IPTV home monitoring, access is immediate and does not require any assistance from the provider, thus eliminating the need to wait in long help desk queues to resolve common service issues. Plus HomeVu’s interactive tools allow your customer to use the TV to report or query service issues and access intuitive FAQs or help guides.
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- Diagnose problems independently.
- Resolve service issues in real time without engaging the provider.
- Report complex service issues quickly and easily.
- Interact with the provider through the TV to monitor issue resolution status and scheduling for service calls.
- Access interactive FAQs and help guides.
- Validation of home installation while on site.
- TV-facilitated customer feedback.
- Self-care efficiency metrics.
- Provides the customer with a sense of ownership and awareness, reducing churn.
- Reduces call volume and average handle time.
- Eliminates unnecessary truck rolls.
- Reduces MTTR and improves service levels.