Insight into the blind spot of the “last mile”; source of upwards of 70% of troubles.
Developed for Network Operations personnel, the NetworkVu™ application improves IP Video and IPTV monitoring and isolation capabilities beyond the reach of traditional “network-centric” management systems. NetworkVu offers customized views of service performance by categories such as neighbourhood, region, channel, head end, and more. Furthermore, NetworkVu will accelerate and eliminate risk when introducing new services and upgrades (see Partner Solutions for more information).
A typical challenge confronted by Network
Operations personnel is “silent failures”, which often occur without setting off any alarms. In the past, these “silent” problems would only get recognized if a customer service agent or tester notices a trend. With xVu, many of these “silent” problems are quickly identified through the collection of specific data elements by the application of xVu’s correlation rules. Moreover, these correlation templates are continuously updated by xVu and distributed to our clients through the maintenance program.
- Extends the traditional “network-centric” monitoring to include ‘real time’ service monitoring of the customer experience.
- Proactively isolates service-affecting issues; HD vs. SD channels, region vs. neighbourhood vs. city, cable vs. JWI vs. loop, home network vs. individual set-top box, etc.
- Collects, records and analyzes “transient” errors, with short-term trending reports.
- Enables deployment with confidence, shorten trial cycles with focused diagnostics to monitor the impact of upgrades and configuration changes.
- Integrates with existing investment in probes, EMS, and OSS/BSS using web services or SNMP technologies (quickly and simply with xVu integration tools).
- Generates actionable alarms to escalation systems via XML, SNMP or SMTP.
- Fixes network element configuration issues (e.g.: DSL Port Settings, DHCP, STB reboots, channel profiles).
- Improve service levels and reduce MTTR.
- Accelerate problem isolation and diagnostic time.
- Eliminate escalating problems and uncover costly “silent failures”.
- Accelerate time to market.
- Reduce vendor support costs; diagnostic reporting by equipment type.