Extending visibility into the customer’s home requires a dashboard attuned to customer satisfaction issues, which will ultimately drive customer churn. The ability to track customer activity at the viewing level offers you a potentially new revenue opportunity by marketing viewer metrics to advertisers and the networks.
ReportVu™ offers the next generation of IPTV services and technologies through a comprehensive “customer-centric” view of the service. It provides snapshots encompassing critical customer satisfaction issues, churn correlated with service indices, and campaign performance.
Download ReportVu Brochure »- Detects issue patterns and correlates them to key operational metrics (call volume, churn, trouble tickets, etc.).
- Correlates customer behavior to video service performance.
- Evaluates customer satisfaction of functionality upgrades or content changes.
- Measures customer response (help desk calls, etc.) after a system outage.
- Reduces churn by flagging "at risk" customers.
- Accelerates time to market.
- Improves effectiveness of market campaigns.
- Benchmarks continuous improvement.
- Creates new revenue opportunity to market stats and user activity metrics.