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| Process overview | Introduction to the IPTV business process. Includes a description of how this process differs from existing HSIA and telephony business processes. Describes the IPTV value chain from end-to-end, and reviews the responsibility of each link in the chain. |
| Role descriptions | Descriptions of each role required to implement the process. We provide detailed descriptions of accountabilities and responsibilities. We also provide recommendations on how best to introduce these roles and responsibilities into legacy and new telco organization models. |
| Detailed process flows & data handoffs | Each process is described visually through a cross-functional flowchart. Our process descriptions focus on the touch points and data handoffs between each role involved. Process descriptions are described to the individual practitioner’s activity level. Suggestions of how to integrated IPTV business processes with standard process models such as eTOM and ITIL are included. |
| Metrics & measures | The foundation of continuous process improvement is a set of quantifiable and measurable metrics. Each process in our models has a set of suggested metrics and measurement methods. |
| Best practice tips | Our insight into how to best implement and leverage our process designs, our corporate “know-how” is threaded throughout the process descriptions. These observations and learnings comprise over 30 years of telco experience and 3 commercial launches of IPTV services. |
| Implementation roadmap | Each process guide includes an implementation roadmap which includes a suggested project plan. The roadmap covers both personnel training and operational implementation. |