Support

Home » Support » IPTV Launch Guide » Mariner IPTV Launch Guide Excerpts

Mariner IPTV Launch Guide Excerpts

Table of Content

1	The IPTV opportunity and challenge		5
	1.1	Purpose of the IPTV Launch Guide modules	6
	1.2	How to use this Launch Guide module	10
	1.3	Target audience	12
	1.4	Typical IPTV Implementation Roadmap	13
	1.5	IPTV Launch Guide Value Proposition	13

2	IPTV launch in context		16
	2.1	The business perspective	17
	2.2	Ecosystem perspective	23
	2.3	Value chain perspective	25
	2.4	Functional perspective	26
	2.5	The process perspective	27
	2.6	The technology perspective	32

3	Guidance for the Executive Sponsor		34

4	Guidance for the IPTV Program Director		**
	4.1	A program management approach to implementation	**
	4.2	Implementation phases	**
	4.3	Managing the program	**
	4.4	Managing relationships between key stakeholders	**
	4.5	Issues management	**
	4.6	Communication management plan	**
	4.7	Program management structure and role descriptions	**
	4.8	Setting program timeline targets	35
	4.9	Tracking, reporting, and leveraging problem knowledge	**
	4.10	Managing program quality	**
	4.11	Typical challenges facing the Program Director	**

5	Guidance for the Service Activation and Verification Project Team		**
	5.1	The service activation and verification challenge	36
	5.2	The SAV opportunity	**
	5.3	Why IPTV processes are different	**
	5.4	Cross functional process design philosophy	**
	5.5	Design of the SAV processes	**
	5.6	Scenarios for using the IPTV Launch Guide	**
	5.7	Cross functional designs	**
	5.8	Policies for the SAV process	**

6	Detailed process description		**
	6.1	Customer sub-process	**
	6.2	Dealer handling of request sub-process	37
	6.3	Customer qualification sub-process	37
	6.4	Create IPTV order sub-process	38
	6.5	Update middleware sub-process	39
	6.6	Validate customer IPTV service assignment sub-process	**
	6.7	Validate customer IPTV provisioning sub-process	**
	6.8	Dispatch to installation sub-process	**
	6.9	Central office configuration sub-process	**
	6.10	Prepare and ship customer equipment to installer	**
	6.11	Customer installation sub-process	**
	6.12	Customer training and service acceptance sub-process	40
	6.13	Customer Feedback collection sub-process	**
	6.14	Customer billing updated sub-process	**

7	Ready-set-go: determining IPTV service readiness		**
	7.1	How will you know you are ready to launch?	**
	7.2	Self-assessment readiness checklist	**
	7.3	Metrics and techniques to monitor and improve the process	**

8	Tips 'n Tricks		**

9	Glossary		**

10	Appendices		**
		Appendix A – Sample SAV Project Plan Template	**

Mariner IPTV Launch Guide ExcerptClick here to view a special sneak preview of Mariner's IPTV Launch Guide »

Download this IPTV Launch Guide Excerpts »