Mariner Partners
Announces Availability of Industry’s First Proactive Monitoring
Solution for IPTV Service Assurance
SAINT JOHN, New Brunswick - November 6, 2006 - Mariner Partners,
Inc., leaders in IPTV development, today announced the availability
of xVu TV Care, the industry's first proactive monitoring
solution for IPTV Service Assurance solution.
Mariner xVu continuously monitors the customer’s
actual IPTV viewing experience and provides service providers
with unparalleled visibility into the quality and reliability
of the service delivered to each TV in the home. By continuously
monitoring the quality of service delivered to the consumer,
service providers gain critical insight that enables them
to:
- Dramatically improve service to IPTV consumers
- Improve the reliability of their IPTV systems
- Reduce costs associated with installation and field
repair
- Reduce volume and time required to resolve help desk
issues
- Reduce customer churn
"IPTV deployments are proving to be more complex
than originally thought and are fraught with hidden challenges
and costs," said Curtis Howe, President, Mariner Partners,
Inc. "Our research has found that 70% of IPTV customer complaints
originate in the last mile and home network, beyond the reach
of specialized video test equipment, network probes and alarm
management systems. In order to manage costs and ensure high
customer satisfaction, providers need to extend their monitoring
into the home and gain critical visibility into the customers'
actual viewing experience."
Mariner will be showcasing xVu TV Care at booth
528 in the TelcoTV exhibit hall. In addition to showcasing
solution, Mariner's President, Curtis Howe, will be a key
panel speaker discussing IPTV Network Troubleshooting on November
8th at 4:20pm.
For more information on Mariner xVu TV Care,
go to www.marinerxvu.com
or call
(888) MPI-IPTV / (888) 674-4788.
About Mariner Partners, Inc.
Mariner Partners, Inc. (MPI) is a multidisciplinary firm specializing
in IPTV operations and technology development. MPI's team members have
played key roles in IPTV since 1995. We are the leaders in IPTV development in North America.
MPI offers Telco Service Providers their leading and proven techniques in IPTV
strategy development and deployment, based on experience and proven tools, templates
and methodologies. MPI assists IPTV Service Providers to reduce risk, costs, churn
and time to market of IPTV Service deployments.
Contact
Chris Ramsey, VP Business Development, Mariner Partners, Inc.
506-452-9038 / chris.ramsey@marinerpartners.com
